A support file enables all information pertaining to support to be easily written to one file:
- Trace data as configured in the current settings (such as with function “Save trace data”)
- Current device configuration
- Bootlog
- Sysinfo
When saving the device configuration, security-related information of no relevance to support can be hidden. Use Extras / Other settings / Support file in the trace window to select which information is not to be saved in the support file:
Note: The support file created this way
contains text-based information. The file can be opened using an editor
or checked for any critical entries.